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Associate

  • Translation, Localization, Interpretation Jobs
  • Market Research, Research Jobs

Description

  • Project management of large-scale translation/interpretation requests;
  • Using Salesforce to review a pipeline of projects and determine task prioritization;
  • Matchmaking client requests according to translator/interpreter/transcriber availability;
  • Phone or in-person briefings with account managers for project management updates;
  • Recruiting new translators/interpreters/transcribers as needed using LinkedIn and other communities;
  • Chronicling your interactions in Salesforce.

Responsibilities

  • You speak English fluently. Bonus points if you are also fluent in another language;
  • You're not afraid of the long hours that come with rapid professional development at a small and growing company;
  • You find passion and value in client service;
  • You solve problems independently;
  • You are able to work under pressure in a fast-paced environment;
  • You are easy to communicate with;
  • You are a recent college graduate or have 1-2 years work experience in a sales or customer service role;
  • You have entrepreneurial experience either as the founder of a small company or as an early employee at a seed-stage venture;
  • You studied finance as an undergraduate or have some exposure to the investment industry;
  • You’ve utilized CRM tools in the past, especially Salesforce;
  • You have experience/familiarity with business in Mainland China.

Hard Skills

  • Customer relationship manager (CRM)
  • Social media platforms
  • Business correpondence
  • Customer relations
  • Account management
  • Customer success
  • Client management
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Adaptability
  • Problem-solver
  • Work well under pressure

We offer

  • Annual allowance to fund professional development expenses (e.g., online classes, test prep).
  • Direct access to clients and problem-solving in some of the world’s most important and fast-moving industries, such as hedge funds and consulting firms;
  • Daily experience with important industry software such as Salesforce and HubSpot, with ability to receive official certifications;
  • Ongoing training on the finance and due diligence industries.
  • Annual allowance to fund professional development expenses (e.g., online classes, test prep).
  • Direct access to clients and problem-solving in some of the world’s most important and fast-moving industries, such as hedge funds and consulting firms;
  • Daily experience with important industry software such as Salesforce and HubSpot, with ability to receive official certifications;
  • Ongoing training on the finance and due diligence industries.
  • Company outings