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Claims Adjuster
- Sales, Business Development, Business Consulting
- Banking, Finance, Insurance, Accounting and Trade jobs
Description
- Responsible for the intake, investigation, valuation, establishment of exposure and settlement of assigned claims within a stipulated monetary authority.
- Ensures that all assigned claims are concluded promptly, equitably, and economically within the provisions of the policy contract and in accordance with the damages presented.
- Take statements from insureds, claimants, and witnesses to investigate losses.
- Timely and accurately reserving exposures.
- Delivers the Best in Class Customer Service experience to all internal, external, current, and prospective Kemper customers.
Responsibilities
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High School Diploma or G.E.D required.
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Minimum 6 months of entry level claims handling/claims intake experience is required OR 2+ year college degree can be substituted in lieu of experience.
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Bilingual Spanish preferred (*for Tucson/McAllen).
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Must obtain and maintain a valid insurance adjuster’s license as needed based on location and claim assignment for states that require a staff adjuster to be licensed. (*McAllen and Birmingham required).
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A passion for delivering outstanding customer service to agents and customers.
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Experience in non-standard auto a plus.
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Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach are necessary.
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Basic computer skills in Word, Excel, Power Point, and Outlook are essential.
Hard Skills
- Microsoft Office
- Outlook Express
- Customer relations
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Customer success
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Team-oriented
