Description

Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face).
Provide technical support, investigate problems, and determine appropriate actions.
Keep end-user informed on request status and progress.
Participate to meetings with the development team.
Improving documentation and creating FAQs based on received calls.

Responsibilities

Higher education or equivalent overall experience.
No IT knowledge required.
Have a good analytical skills and quickly understand process.
Be solution-oriented as well proactive and reactive to any problem.
High communication skills and ensure customer satisfaction.
Ability to work in an international/multicultural environment.
European level B2/ C1 in French, English and any European language is a plus.

Hard Skills

Customer relationship manager (CRM)
Data entry
Document management
Business correpondence
Multi-line phone proficiency
Customer relations
Customer success
Client management
Meeting minutes

Soft Skills

Pauwels Consulting

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Main info
Language English, French
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryBelgium

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We offer

Challenging projects based on your interests and skills
Personal follow-up and clear, transparent communication both before and after commencement of employment
Possibility to follow extra training
Inspiring network events and legendary after work drinks
Strong network of industry leading clients
Expertise within IT, Engineering and Life Sciences
A flying start for every junior, growth opportunities and possibility to share gathered knowledge for more senior employees

Junior Support Agent

Description

Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face).

Provide technical support, investigate problems, and determine appropriate actions.

Keep end-user informed on request status and progress.

Participate to meetings with the development team.

Improving documentation and creating FAQs based on received calls.

Responsibilities

Higher education or equivalent overall experience.

No IT knowledge required.

Have a good analytical skills and quickly understand process.

Be solution-oriented as well proactive and reactive to any problem.

High communication skills and ensure customer satisfaction.

Ability to work in an international/multicultural environment.

European level B2/ C1 in French, English and any European language is a plus.

Hard Skills

Soft Skills

We offer

Challenging projects based on your interests and skills

Personal follow-up and clear, transparent communication both before and after commencement of employment

Possibility to follow extra training

Inspiring network events and legendary after work drinks

Strong network of industry leading clients

Expertise within IT, Engineering and Life Sciences

A flying start for every junior, growth opportunities and possibility to share gathered knowledge for more senior employees