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Customer Service Assistant
- Telecommunication, Call Centre, Customer Service Jobs
- Sales, Business Development, Business Consulting
- Retail Jobs
Description
• You build loyalty by listening to our customers & using knowledge of both the IKEA product range & retail in order to offer informed solutions & resolve issues to ensure our customers have an amazing shopping experience.
• You work together with colleagues in other functions to improve the customer experience.
• You work with daily and weekly service targets to drive service delivery and provide an efficient and accurate checkout experience in the store.
• Look after customers post sales with returns and exchanges.
• Booking customer deliveries.
• Provide an efficient and accurate checkout experience in various areas of the store.
Responsibilities
The ideal candidate will have a passion for people, an eagerness to learn and will embrace change with a solution-orientated approach to the many challenges and tasks that present themselves. You will have the ambition to grow within IKEA and to help to develop others too. In IKEA we place great emphasis on our co-workers’ well-being and leading others and ourselves with a positive approach, even during the busiest and most challenging times.
Hard Skills
- Customer relations
- Account management
- Relationship building
- Customer success
- Client management
- Competitor research
- Sales pipelining
- Cross-functional collaboration
Soft Skills
- Communication
- Problem-solver
- Listening
- Strategic thinker
- Enthusiastic
