Description

You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in ENGLISH.
You are putting together solutions to support and expand your customer's self-serve advertising customer base.
You are able to manage all different types of inquiries generated via activities such as chat, email, calling and social media messenger.
You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products.
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience.

Responsibilities

Online Advertising Experience is a big plus.
Prior working in service organization is desired.
Excellent written and verbal communication.
Fluent, verbal and written in ENGLISH (C2) and minimum B2 in English.
Familiarity with social media and you are active on them.
Familiarity with online advertising products/vendors.
Ability to multitask & work under pressure.
Fast learner, diligent worker.
You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment).

Hard Skills

Social media platforms
Customer relations
Customer success
Advanced language knowledge
Advanced writing skills

Soft Skills

Concentrix

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Main info
Language English
Experience level Entry Level
Job type Full Time
Salary 2200€ / Per Month
CountryGermany

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We offer

2200€ gross monthly salary.
Up to 1500€ relocation package from outside Germany and up to 700€ relocation package from inside Germany (minimum 100 km to Berlin)*.
40€ shopping card each month for your most favorite partner shops.
We will provide computer, screen and headset.
6 weeks paid training (part-time opportunity after training) and ongoing coaching - all online.
After we all return to the site, we will again offer great team events, Summer and Christmas parties, barbecues and much more fun.

English Speaking Customer Service Agent / Social Media Support

Description

You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in ENGLISH.

You are putting together solutions to support and expand your customer's self-serve advertising customer base.

You are able to manage all different types of inquiries generated via activities such as chat, email, calling and social media messenger.

You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products.

From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience.

Responsibilities

Online Advertising Experience is a big plus.

Prior working in service organization is desired.

Excellent written and verbal communication.

Fluent, verbal and written in ENGLISH (C2) and minimum B2 in English.

Familiarity with social media and you are active on them.

Familiarity with online advertising products/vendors.

Ability to multitask & work under pressure.

Fast learner, diligent worker.

You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment).

Hard Skills

Soft Skills

We offer

2200€ gross monthly salary.

Up to 1500€ relocation package from outside Germany and up to 700€ relocation package from inside Germany (minimum 100 km to Berlin)*.

40€ shopping card each month for your most favorite partner shops.

We will provide computer, screen and headset.

6 weeks paid training (part-time opportunity after training) and ongoing coaching - all online.

After we all return to the site, we will again offer great team events, Summer and Christmas parties, barbecues and much more fun.