Description

Implementation of exam administration standards and protocols
Providing support for our test centre network via telephone, email and ticketing services
Ensuring proper security protocols are used for confidential client information
Completing administrative tasks, including reporting, compiling data for clients, completing and organizing test centre documents
Archiving and maintaining of proctor documents
QA/QC of exam forms, site builds, documentation, communication pieces and more
Exam booking duties for all types of Yardstick examinations
Maintaining exam security and operating with a high level of attention to detail
Maintain and update the Test Centre Network of over 400 locations across Northern America focusing on high quality locations who meet our standards
Maintain an accurate booking calendar for various types of assessments across Northern America and International in some cases

Responsibilities

Comfortable and intuitive with technology and a fast learner
Excellent time management skills and very strong administrative skills
Enjoys working in a collaborative team environment
Excellent communication skills both verbally and in written form
High proficiency using Microsoft Office applications (Word, Excel, Outlook) and familiar with both Mac and PC environments
Calm under pressure; able to provide instruction to proctors/candidates under timelines
Very high attention to detail and precise nature essential
Strong problem-solving and decision-making skills
Proficient with multi-tasking and organization
Office Administration experience is an asset
Bilingual (French) mandatory
Security clearance may be required

Hard Skills

Microsoft Office
Windows operating system
Scheduling and business planning
Typing and typing speed
Data entry
Outlook Express
Document management
Multi-line phone proficiency
Customer relations
Advanced Excel Skills (queries, pivot tables, formulas, macros)
Advanced language knowledge
Advanced writing skills

Soft Skills

ProctorU

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Main info
Language English, French
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryCanada

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We offer

Competitive salary
100% company-funded medical and dental benefits (for you AND your family!)
Employee Assistance Program (EAP)
Sleek and shiny MacBook
Ontario Staff: 8 hours (Between 8am to 8:30am start time) with 30 minute lunch and 2 15 minute breaks
Alberta Staff: 8.5 hours (Must be 8:30am to 5:00pm end time) with 60 minutes lunch and no breaks

Bilingual (French) Customer Support Specialist

Description

Implementation of exam administration standards and protocols

Providing support for our test centre network via telephone, email and ticketing services

Ensuring proper security protocols are used for confidential client information

Completing administrative tasks, including reporting, compiling data for clients, completing and organizing test centre documents

Archiving and maintaining of proctor documents

QA/QC of exam forms, site builds, documentation, communication pieces and more

Exam booking duties for all types of Yardstick examinations

Maintaining exam security and operating with a high level of attention to detail

Maintain and update the Test Centre Network of over 400 locations across Northern America focusing on high quality locations who meet our standards

Maintain an accurate booking calendar for various types of assessments across Northern America and International in some cases

Responsibilities

Comfortable and intuitive with technology and a fast learner

Excellent time management skills and very strong administrative skills

Enjoys working in a collaborative team environment

Excellent communication skills both verbally and in written form

High proficiency using Microsoft Office applications (Word, Excel, Outlook) and familiar with both Mac and PC environments

Calm under pressure; able to provide instruction to proctors/candidates under timelines

Very high attention to detail and precise nature essential

Strong problem-solving and decision-making skills

Proficient with multi-tasking and organization

Office Administration experience is an asset

Bilingual (French) mandatory

Security clearance may be required

Hard Skills

Soft Skills

We offer

Competitive salary

100% company-funded medical and dental benefits (for you AND your family!)

Employee Assistance Program (EAP)

Sleek and shiny MacBook

Ontario Staff: 8 hours (Between 8am to 8:30am start time) with 30 minute lunch and 2 15 minute breaks

Alberta Staff: 8.5 hours (Must be 8:30am to 5:00pm end time) with 60 minutes lunch and no breaks