This new role will be fast-paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.

Please Note: Applicants must reside within 1-1.5 hours of Brooklyn, NY or other UPS Customer Center for computer equipment pick up.

• High School Diploma or G.E.D.

• Must be bilingual (fluent in both Cantonese and English)

• Applicants must reside within 1-1.5 hours of Brooklyn, NY for computer equipment pick up.

• Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern

• Some completed college coursework will serve as substitute for work experience

• Strong written and verbal communication skills

• Fast learner, ability to maintain an in-depth understanding of the training curriculum

• Excellent PC and internet navigation skills

• Efficient time management skills

• Prior experience in a high-volume call center preferred

• High speed internet access (Minimum 10MB upload speed, 5MB download speed)

• You must use an ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.

• Landline phone or cell phone

• Must be able to download an app on a Smartphone or tablet

• Private workspace or home office free of distractions and outside noise