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Project Manager (Online panels)
- Sales, Business Development, Business Consulting
- Management (incl. project, product management & human resources)
- Market Research, Research Jobs
Description
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Coordinate all tasks for sample only or full reservice research projects - survey setup, testing surveys, close collaboration with programmers, data processors, translators, sales…
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Manage workload successfully by planning and prioritising all tasks and projects.
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Take full responsibility for sampling strategy and fieldwork – using TGM panels, local partners, panel marketplaces.
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Check fieldwork metrics (incidence, LOI, conversion, quotas…) and margin against costs.
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Demonstrate excellent day-to-day communication with clients to ensure the best service and client’s satisfaction.
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Advise on data quality checks and final review of datafile/ tabulations before sending to clients.
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Tracking of all project’s costs (P&L) and close collaboration with sales /finance for invoicing.
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Able to provide consultancy to clients for research & questionnaire design, data collection and other…
Responsibilities
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Experienced in working in the market research environment and/or online panels.(2 years+ of experience)
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Fluent in English – 1 or more other languages is a bonus. (ideally Spanish, German or French)
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Good understanding of market research methodologies including ad-hoc studies, tracker projects but also online qualitative research. (Online communities, online focus groups, diaries…).
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High level of communication skills and client service.
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Ability to work independently in a very fast-paced environment and learn quickly.
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Familiarity with panel marketplace tools (Lucid, Cint…), panel vendors, survey programming tools (Alchemer, Qualtrics, Confirmit…).
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Willing and able to work flexible shifts.
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Experience with SPSS can be a plus.
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Proactivity
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Attention to detail, aiming for ‘error free’ delivered projects
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Excellent troubleshooting and problem-solving abilities
Hard Skills
- Data Analytics
- Data entry
- Social media platforms
- Customer relations
- Data Management
- Marketing research
- Customer success
- Digital marketing campaigns
- Google Analytics
- Organic Search
- Social media marketing (SMM)
- Cross-functional collaboration
Soft Skills
- Communication
- Problem-solver
- Team player
- Flexible
- Attention to detail
