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Scheduling Coordinator (Entry-Level)
- Sales, Business Development, Business Consulting
- Administrative office management jobs
- Management (incl. project, product management & human resources)
Description
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Provide professional, friendly customer service at all times.
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Confer with customers by telephone or in-person to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints.
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Communicate appointment details with clients and answer questions as needed.
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Coordinate the scheduling of appointments and consultations.
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Manage logistical details for services and paperwork
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Maintain records and client contact database
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Check to ensure that appropriate changes were made to resolve customers' problems
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Determine charges for services requested, collect deposits or payments, or arrange for billing
Responsibilities
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Discretion—act with prudence and circumspection, especially in the handling of confidential and private documents/data
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Customer service orientation—proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
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Self-control—Keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situations.
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Critical thinking—use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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Bachelor's degree.
Hard Skills
- Database and Queries
- Multi-line phone proficiency
- Customer relations
- Data Management
- Account management
- Opportunity analysis
- Relationship building
- Customer success
- Client management
- Business planning
- Scheduling
Soft Skills
- Strategic thinker
- Consistent
