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Junior Service Desk Specialist

Description

Process of standard service requests by following documented procedures or escalation to responsible parties according to SLA.
Perform initial troubleshooting of known issues and providing available workarounds to them.
Detect potential trends and liaising with problem management where applicable.
Collaborate with L2/L3 teams and Knowledge Base updates as required.

Responsibilities

Fluent in English (B2+); spoken Russian is desirable but not obligatory.
The ability to participate in a 24/7 work schedule is a must.
Excellent verbal and written communication skills.
Good in e-mail correspondence and phone etiquette.
Stress resistance and ability to handle high volumes of requests.
Strong problem solving and research skills.
Outstanding client-facing skills.
Advanced troubleshooting and multi-tasking skills.
Ability to work in a team and think as a team.
Personal skills: motivated, quick learner, organized, punctual and responsible.

Hard Skills

Business correpondence
Multi-line phone proficiency
Customer relations
Cross-functional collaboration
Advanced language knowledge
Advanced writing skills

Soft Skills

EPAM Systems

View profile

Main info
Language Russian, English
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryUnited States of America

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We offer

3 months training for work responsibilities adaptation.
Flexible working schedule and opportunity to work remotely from any place in Georgia.
Community of 41,000+ industry’s top professionals ready to exchange knowledge with experts from all around the world.
Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey.
Travel and relocation opportunities within our offices in 35+ countries and relocation support for you and your family.
Wide range of professional training, workshops, and mentoring programs.
Learning resources and financial support for completing certification programs.
Corporate health insurance and the possibility of buying private health insurance for the family at a Corporate price.
Competitive salary and 5% income tax.
5 paid days of sick leave without a medical certificate per year.

Junior Service Desk Specialist

Description

Process of standard service requests by following documented procedures or escalation to responsible parties according to SLA.

Perform initial troubleshooting of known issues and providing available workarounds to them.

Detect potential trends and liaising with problem management where applicable.

Collaborate with L2/L3 teams and Knowledge Base updates as required.

Responsibilities

Fluent in English (B2+); spoken Russian is desirable but not obligatory.

The ability to participate in a 24/7 work schedule is a must.

Excellent verbal and written communication skills.

Good in e-mail correspondence and phone etiquette.

Stress resistance and ability to handle high volumes of requests.

Strong problem solving and research skills.

Outstanding client-facing skills.

Advanced troubleshooting and multi-tasking skills.

Ability to work in a team and think as a team.

Personal skills: motivated, quick learner, organized, punctual and responsible.

Hard Skills

Soft Skills

We offer

3 months training for work responsibilities adaptation.

Flexible working schedule and opportunity to work remotely from any place in Georgia.

Community of 41,000+ industry’s top professionals ready to exchange knowledge with experts from all around the world.

Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey.

Travel and relocation opportunities within our offices in 35+ countries and relocation support for you and your family.

Wide range of professional training, workshops, and mentoring programs.

Learning resources and financial support for completing certification programs.

Corporate health insurance and the possibility of buying private health insurance for the family at a Corporate price.

Competitive salary and 5% income tax.

5 paid days of sick leave without a medical certificate per year.