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IT Desktop Support Technician
- IT, Software development, System Engineering Jobs
Description
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Provide 1st level support to all staff as required.
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Ensure that work is carried out within agreed service levels and in accordance with the IT department’s procedures and guidelines.
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Assisting in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures.
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Document technical issues and solutions for future requirements.
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Support and maintain the company’s desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT’s inventory.
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Manage incidents and service requests through the JIRA service desk.
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Assist in the evaluation, purchasing and installation of IT hardware and software.
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Provide basic training to end-users when necessary.
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Resolve support requests and escalate when necessary.
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Maintain and update documentation and inventories as required.
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Identify potential changes and system improvements.
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Perform any further duties as may be required by the company from time to time.
Responsibilities
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A minimum of 2 years experience in a similar role.
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General understanding of network protocols and technologies.
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CompTIA A+ certification or equivalent.
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Working knowledge of Active Directory and Office 365.
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Knowledge of video conferencing an IP Telephony.
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Ability to solving technical problems.
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Being able to work within a team as well as working on own initiative.
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Good command of English.
Hard Skills
- Microsoft Office
- Online Networking
- Data Analytics
- Database and Queries
- Operating Systems
- Windows operating system
- Data Management
- Systems administration
- Network administration
- Software development
- Cross-functional collaboration
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Problem-solver
- Team player
- Self-motivated
- Responsible
