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Junior Travel Agent

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs
  • Travel, Hospitality, Tourism Jobs
  • Sales, Business Development, Business Consulting

Description

  • Handling all travel requirements including flight itineraries, rail transportation, hotel reservations.
  • Offer best travel options in terms of pricing and routing.
  • Maintain a high level of customer service by ‘Going the Extra Mile’.
  • Apply all BCD Travel processes.
  • Resolve or escalate customer complaints and general queries.
  • Work professionally and independently in providing travel services by e-mail and phone.
  • Build and maintain relationships with travelers.
  • Manage workflow and processes in accordance with SLA.

Responsibilities

  • Affinity with/interest in business travel.
  • Commercial insights and good geographical knowledge.
  • Great customer service skills.
  • Very good English oral and written communication skills.
  • Excellent knowledge of the German, French or Dutch language.
  • Able to work under pressure.
  • Creative thinking, able to think ‘out of the box’.
  • Self-motivated with the ability to prioritize.
  • A team player with a high level of flexibility.
  • Able to easily learn to work with new systems.

Hard Skills

  • Customer relationship manager (CRM)
  • Database and Queries
  • Multi-line phone proficiency
  • Customer relations
  • Relationship building
  • Customer success
  • Client management
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Self-motivated
  • Work well under pressure
  • Creative
  • Enthusiastic
BCD Travel
  • Main info
  • Language Dutch, German, English, French
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryPoland
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We offer

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.