Go Back
Product Manager - Public & Secure Website
- Sales, Business Development, Business Consulting
- Banking, Finance, Insurance, Accounting and Trade jobs
- Marketing and PR, Advertising and Creative Media Jobs
- Management (incl. project, product management & human resources)
Description
-
Lead the Public website & Customer Account portal vision, proposition, and roadmap.
-
Conduct ongoing market and customer research to ensure customer journeys are underpinned by high quality data and insights.
-
Clearly define user stories for the development team.
-
Be part of the public website & customer account portal agile team attending agile ceremonies, stand-ups, planning and retrospectives.
-
Work closely with Growth, Design and Pricing colleagues, as part of a cross-functional team, to deliver trading plans and commercial targets.
-
Collect, monitor, and act upon customer feedback to continuously improve the experience, in line with evolving consumer expectations and commercial objectives.
-
Work closely with Risk and Compliance colleagues to ensure that product and customer journey is designed, distributed, and operated in line with relevant regulatory guidelines and frameworks.
-
Ensure communications, experiences and documents are developed with customer-centricity at their heart, striving for clarity and simplicity across all channels and consumer interactions.
-
Lead the customer communication and go live approach for new feature releases and as well collating customer feedback.
Responsibilities
-
Proven track record in delivering commercial targets and trading plans.
-
Experience in commissioning and acting upon market and customer research that supports the ongoing development the product and customer experience.
-
Ability to write user stories to reflect requirements with adequate acceptance criteria and supporting designs sourced from the UX team.
-
Experience of using analytic and creative skills to challenge the way we do things and find better solutions.
-
Experience in commissioning and acting upon market and customer research that supports the ongoing development of customer facing products.
-
Experience working within financial services.
-
Previous experience building out online account portals for customers.
-
Experience in and working understanding of insurance technologies.
-
Experience with using tools such as JIRA, Confluence, or analytics platforms.
Hard Skills
- Customer relations
- Quality assurance
- Product development
- Marketing research
- Customer success
- UX design
- Graphic design
- Marketing plan development
- Cross-functional collaboration
- Process improvement
- Product roadmapping
- Best practice development
- Agile methodology
- Business analysis
- Deliverable management
- Meeting minutes
- Ability to use project management software
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Strategic thinker
- Skilled Collaborator
- Self-motivated
- Organized
We offer
-
Competitive salary.
-
On-target annual performance-related bonus.
-
6% employer pension contribution (5% employee contribution).
-
25 days holiday.
-
2 days to engage in charitable / community work.
-
Private Medical Insurance (BUPA).
-
Life insurance cover of up to 5X basic salary.
-
Additional employee wellness benefits.
-
Invitation to join the Group’s equity incentive scheme.