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Contact Centre Representative- Fully Remote for Greater Vancouver Area

  • Telecommunication, Call Centre, Customer Service Jobs
  • Banking, Finance, Insurance, Accounting and Trade jobs

Description

Think Like a Customer by matching products, services and solutions to each customers' unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.

Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.

Execute with Speed and Impact by coming into work at your scheduled time and meeting your customers' needs while protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers' needs and achieve personal career goals with TD.

Hard Skills

  • Data Analytics
  • Customer relations
  • Relationship building
  • Customer success
  • Cross-functional collaboration
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Problem-solver
  • Listening
  • Team player
  • Innovation
TD
  • Main info
  • Language English
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryCanada
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We offer

Gain confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support.

Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoy a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.
Training Commitment (Full time hours):
Training is scheduled at 37.5 hours per week for both part-time and full-time colleagues. The training is mandatory and scheduled between 60 to 90 days long from Monday to Friday. Schedule to be determined and discussed throughout the hiring process and will likely include evenings and weekends.

Scheduling Commitment:
Full Time – 37.5 hours a week during business hours.
Part Time – You will be scheduled for a minimum of 22.5 hours per week, and shifts will range from 4-8 hours.
You will begin your employment at home and continue working remotely given you meet the requirements which include but are not limited to a quiet workspace and the required internet bandwidth. You must reside within Vancouver Lower Mainland to be eligible for this role.