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Officer Order Entry

  • IT, Software development, System Engineering Jobs
  • Transport, Logistics, Procurement, Import/Export Jobs
  • Telecommunication, Call Centre, Customer Service Jobs

Description

  • Essentially, you take care of the correct creation of incoming orders in our system, taking in consideration the specific rules for each customer and also general rules, making sure the orders are processed within deadlines.
  • Setting the correct temperature range for the transport orders, corresponding to the clients request or to the seasonal guidelines.
  • Respecting the set procedures for each customer.
  • Taking into consideration lead-time for each destination.
  • Amending or canceling orders according to the latest update received.
  • Keep in touch with planning department for assuring correct order creation and or planning.

Responsibilities

As an Officer Order Entry, you are our customers' first point of contact concerning their goods flow. You know how to look after their shipments like no other. You demonstrate a hands-on mentality in which accuracy, customer service and team focus are of paramount importance. Thanks to your smooth and connecting way of communicating, everyone is well informed and advised about your current files. Since you deal with international customers, you can easily speak to them in English.

Hard Skills

  • Memo preparation
  • Customer relations
  • Data analytics
  • Relationship building
  • Customer success
  • Cross-functional collaboration
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Listening
  • Team-oriented
  • Hands-on
  • Attention to detail

We offer

We offer you the opportunity to help write our international success story from the front row. Our family culture guarantees a high level of commitment and collegiality. You will be part of an experienced and close-knit team, so you will always receive the necessary support. Within our Order Entry department, no two days are the same! This provides the necessary variety. Finally, we always want to provide our customers with the best service so that every improvement suggestion is always considered. You will be given the opportunity to develop further into an expert in your field.