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Assistant Client Manager - UK Registry

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  • Management (incl. project, product management & human resources)

Description

  • In cooperation with Client managers support the relationship with clients through effective communication, and executed client development strategies (Account Management / Planning).
  • Act as dedicated point of contact for individual clients, managing client relationships in line with client agreement.
  • Ensure high levels of customer satisfaction and loyalty (Client Satisfaction Assessments).
  • Identify opportunities to cross-sell and up-sell, implementing effective action plans.
  • Find opportunities for improved profitability and implement effective action plans (via Cost Management).
  • Maintain up to date product and industry knowledge to ensure that clients can benefit from insight.
  • Conduct contract negotiations, including fee reviews, in line with Computershare policy.
  • Ensure key client events (e.g., AGMs, GMs) are conducted according to terms of contract and Service Level Agreements.
  • Project manage the operational implementation of services and/or products within agreed timescales, budgets, and risk assessment action.
  • Operate in accordance with agreed policies and procedures.
  • Actively involved in setting and delivering to budget, including prompt and accurate invoicing, effective management of bad debt, management of internal costs.
  • Ensure internal systems are used effectively updating and maintaining client information.
  • Provide input on drawing up client Service Levels Agreements.
  • Review and action any service failures to prevent recurrence.
  • Conduct regular service review meetings with clients.
  • Engage with clients on industry matters and encourage participation in external industry surveys.

Responsibilities

  • Experience in planning and managing workloads to meet deadlines.
  • Experience supporting on multiple projects/accounts ideal.
  • Numeracy and forecasting skills.
  • Highly driven and a desire to exceed expectations.
  • Excellent at building relationships.

Hard Skills

  • Scheduling and business planning
  • Forecasting
  • Account management
  • Relationship building
  • Customer success
  • Client management
  • Accountability
  • Ability to use project management software
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Time management
  • Self-motivated
  • Multitasker
  • Responsible
  • Driven
Computershare
  • Main info
  • Language English
  • Experience level Mid Level
  • Job type Full Time
  • Salary negotiable
  • CountryUnited Kingdom
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We offer

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work. Computershare celebrates the diversity of our people, and we welcome applications from everyone.