* Responding to client queries and requests via phone, email or face to face communication.

* Ensuring our customers are fully trained on our software.

* Ensuring the office is presentable for clients at all times.

* Engaging with new clients and guiding them through the initial set up of their account with us.

* Client management: establishing client relationships by understanding the needs of the customer and driving the work through the company.

* Maintaining excellent customer satisfaction.

* Time management: organised and efficient, able to manage time and prioritise effectively.

* Strategic thinking: input into the company business strategy and drive the implementation of the strategy within the department.

* Communication and presentation skills: strong communication skills appropriate at all levels.

* Problem solving: Plan for and anticipate risks, issues and problems across their accounts, and provide creative and commercial solutions. Able to understand and apply solutions to complex problems.

* Collaboration and team work: work with others from across the business to achieve business goals and maximise usage of online systems to ensure excellent lines of communication.

* Results focus: take decisive action to ensure the customer’s and company’s needs are met.

* Knowledge and expertise: good understanding of creative and online processes.