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Customer Support Specialist

Description

Becoming the expert in all Humaans features, understanding our processes and workflows in order to resolve user issues.
Engaging with customers and supporting them troubleshooting issues and helping navigate specific product use cases by providing a white glove support experience, via email, live chat, or phone.
Developing relationships with customers and identifying opportunities to improve support and overall experience with Humaans.
Working with Customers Success, Engineering and Operations teams to address customer needs.
Helping us grow our library of content, Help Center, and optimising our support documentation to improve efficiency and provide customers with more convenience.

Responsibilities

Love for customers. You want to provide the best experience for our users and will serve as the go to person for their queries. Their success is your success. Ideally, you have a few years of proven experience doing this in a software company.
Excellent communication skills. You’re able to explain complex things in an easy way, via our live chat, email or phone.
Solution oriented. You analyse customer queries and investigative way to be able to solve their issues seamlessly or escalate as needed
Teamwork. You have exposure to or experience with managing relationships with both internal team and externally.
Product focus. You love working with software products and have a natural aptitude to learning new tools fast. Ideally, you have worked with ticketing systems or Intercom before.

Hard Skills

Typing and typing speed
Multi-line phone proficiency
Customer relations
Relationship building
Customer success
Client management
Advanced language knowledge
Advanced writing skills

Soft Skills

Humaans

View profile

Main info
Language English
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryUnited Kingdom

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We offer

Salary. Competitive compensation.
Equity. Meaningful equity so that you own part of the company.
Flexible working schedule. We're outcome-oriented.
Time off. 25 days of paid time off per year plus public holidays.
Health. Private health and dental insurance.
Technology. A brand new MacBook (or whatever equipment you need).
Set up. $600 working from home budget.
Learning and development. Budget for books and other resources you need.

Customer Support Specialist

Description

Becoming the expert in all Humaans features, understanding our processes and workflows in order to resolve user issues.

Engaging with customers and supporting them troubleshooting issues and helping navigate specific product use cases by providing a white glove support experience, via email, live chat, or phone.

Developing relationships with customers and identifying opportunities to improve support and overall experience with Humaans.

Working with Customers Success, Engineering and Operations teams to address customer needs.

Helping us grow our library of content, Help Center, and optimising our support documentation to improve efficiency and provide customers with more convenience.

Responsibilities

Love for customers. You want to provide the best experience for our users and will serve as the go to person for their queries. Their success is your success. Ideally, you have a few years of proven experience doing this in a software company.

Excellent communication skills. You’re able to explain complex things in an easy way, via our live chat, email or phone.

Solution oriented. You analyse customer queries and investigative way to be able to solve their issues seamlessly or escalate as needed

Teamwork. You have exposure to or experience with managing relationships with both internal team and externally.

Product focus. You love working with software products and have a natural aptitude to learning new tools fast. Ideally, you have worked with ticketing systems or Intercom before.

Hard Skills

Soft Skills

We offer

Salary. Competitive compensation.

Equity. Meaningful equity so that you own part of the company.

Flexible working schedule. We're outcome-oriented.

Time off. 25 days of paid time off per year plus public holidays.

Health. Private health and dental insurance.

Technology. A brand new MacBook (or whatever equipment you need).

Set up. $600 working from home budget.

Learning and development. Budget for books and other resources you need.