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Account Handler
- Telecommunication, Call Centre, Customer Service Jobs
- Sales, Business Development, Business Consulting
- Banking, Finance, Insurance, Accounting and Trade jobs
Description
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Ensure the smooth running of assigned portfolio on a day to day basis.
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Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels.
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Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources.
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Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate.
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Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries.
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Prepare template client reports as request by Account Executive.
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Resolve any identified discrepancies in provider documentation before sending to clients.
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Periodically attend client meetings with the Account Executive, subject to agreement of the Account Handler Team Leader and team resourcing.
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Maintain client records and data in line with Towergate systems and protocols.
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Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Towergate colleagues.
Responsibilities
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Background in Insurance - Either at an Insurer or Broker.
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Background in Customer Service/Sales.
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Excellent communication and interpersonal skills.
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Proactive attitude, with the ability to use initiative.
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Excellent organisational skills.
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The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail.
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Effective teamworking skills.
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Influencing and negotiation skills.
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Oral and written communication skills.
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Commercial awareness.
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Willingness to learn.
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Resilience, to enable you to deal with problems and constructive criticism.
Hard Skills
- Multi-line phone proficiency
- Customer relations
- Client management
- Sales pipelining
- Cross-cultural sales background
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Listening
- Organized
- Work well under pressure
- Enthusiastic
