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Associate Client Service Manager
- Telecommunication, Call Centre, Customer Service Jobs
- Sales, Business Development, Business Consulting
- Marketing and PR, Advertising and Creative Media Jobs
- Management (incl. project, product management & human resources)
Description
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Maintain projects and weekly reporting for multiple Client Partners.
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Supports teams as needed by assisting with media plans, tag matching and JIRA entry.
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Support the campaigns to which they are assigned, ensuring campaign accuracy.
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Maintain communication about client needs and requests to internal teams to help prioritize most requested opportunities.
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Ensure creatives are to spec and work with clients to adjust as need.
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Work in tandem with your Client Service Manager to support the needs of the business.
Responsibilities
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0-2 years of experience, preferably operating in an agency Account Management like role, with responsibility for supporting campaigns and clients.
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Familiarity with Digital Advertising.
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Passion about advertising and client services.
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A keen eye towards process adherence to create a smooth workflow.
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Experience with Excel, PowerPoint, Operation One, and JIRA.
Hard Skills
- Customer relations
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Opportunity analysis
- Relationship building
- Customer success
- Digital marketing campaigns
- Cross-functional collaboration
- Ability to use project management software
Soft Skills
- Communication
- Strategic thinker
- Responsible
- Organized
- Enthusiastic
