Description

Managing customers’ business needs over the phone
Processing customers’ requests and updating data in the computer systems
Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
Helping with the implementation of our Sales and Marketing Plan
Generating innovative ideas and solutions that will improve customers satisfaction
Contributing to projects in various departments outside of regular responsibilities
Assisting other team members to leverage and develop their capabilities

Responsibilities

Enthusiastic, communicative people that are willing to support our customers
European citizenship
With excellent knowledge of Finnish C1 Level, and English B2+
Knowledge of additional European language at C1 Level would be a plus
Not afraid of facing new challenges or opportunities
With an enthusiastic approach to teamwork and focus on internal and external customers
Knowledge of MS Office applications, especially Excel and PowerPoint is needed
First working experience would be an asset for us

Hard Skills

Microsoft Office
Database and Queries
Multi-line phone proficiency
Customer relations
Advanced Excel Skills (queries, pivot tables, formulas, macros)
Data Management
Opportunity analysis
Relationship building
Customer success
Advanced language knowledge
Advanced writing skills

Soft Skills

WiPjobs

View profile

Main info
Language Finnish, English
Experience level Entry Level
Job type Full Time, Part Time
Salary negotiable
CountryPoland

Save Apply

This job is no longer active. We no longer receive applications for it. In order to be up to date with active jobs please subscribe to email alerts in your personal account.In case you are not registered, please sign up

We offer

Our client offers work in a vibrant, international environment, the best benefits on the market, excellent professional development opportunities, free language courses, health insurance, and a permanent contract. In addition to work, you can also enjoy the hustle and bustle of Poland’s beautiful city, take an evening stroll around our lovely market square.

Online recruitment process + working online during the pandemic from Poland
A permanent contract
International and multilingual team environment
Relocation package for candidates outside Poland
Private medical care
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance after probation period
Language courses co-financed by us
Various portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certifications
Possibility of growth inside of the organization
Company events and office initiatives
A family atmosphere with no formal dress-code
Home-like office in the heart of Krakow
Students can work part-tme

Customer Service with FINNISH + another EU language

Description

Managing customers’ business needs over the phone

Processing customers’ requests and updating data in the computer systems

Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)

Helping with the implementation of our Sales and Marketing Plan

Generating innovative ideas and solutions that will improve customers satisfaction

Contributing to projects in various departments outside of regular responsibilities

Assisting other team members to leverage and develop their capabilities

Responsibilities

Enthusiastic, communicative people that are willing to support our customers

European citizenship

With excellent knowledge of Finnish C1 Level, and English B2+

Knowledge of additional European language at C1 Level would be a plus

Not afraid of facing new challenges or opportunities

With an enthusiastic approach to teamwork and focus on internal and external customers

Knowledge of MS Office applications, especially Excel and PowerPoint is needed

First working experience would be an asset for us

Hard Skills

Soft Skills

We offer

Online recruitment process + working online during the pandemic from Poland

A permanent contract

International and multilingual team environment

Relocation package for candidates outside Poland

Private medical care

MyBenefit Cafeteria Platform (with Multisport card available)

Group Life Insurance after probation period

Language courses co-financed by us

Various portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certifications

Possibility of growth inside of the organization

Company events and office initiatives

A family atmosphere with no formal dress-code

Home-like office in the heart of Krakow

Students can work part-tme