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(Junior) Customer Service Manager (German and English speaking) (f/m/d)

Description

You will consult our German and English customers via phone, e-mail & Whats App and help them find their dream vacation rental.
You will support our customers in the booking process, with cancellations and rebookings.
You will communicate with our partners to provide the best customer service possible and solve all of our customers’ challenges.
You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Bookiply product every day.
You will play an active part in finding ways to continuously improve our customer satisfaction score.
You will intensively cooperate with Product, Sales and Account Management for developing guest / homeowner experience.

Responsibilities

Fluency in German and English.
Friendly team work oriented personality and strong communication skills.
Customer focused mindset with good problem solving skills.
First experiences in customer service, in the hotel industry or as a sales representative are a plus.
Willingness to work one weekend a month (with balance days during the week or additional holidays).

Hard Skills

Customer relations
Relationship building
Customer success
Advanced language knowledge
Advanced writing skills

Soft Skills

Holidu

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Main info
Language German, English
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryGermany

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We offer

Have an impact on the millions of people using our product every month.
Grow with responsibility from day 1 and develop yourself further through regular feedback, workshops and knowledge exchange.
Use your personal development budget and 2 extra days off to enhance your professional skills by visiting conferences, buying books, attending courses and more.
Connect and have fun with international, diverse and yet like-minded people at work, regular events and weekly office days with your team.
Get to know the world with our flexible home office policy and the opportunity to work from other local offices.
Get in shape with a premium gym membership for a discounted rate.
Go travelling for 28 vacation days + 13 public holidays in Bavaria with interesting discounts on our Bookiply properties.
Get a sneak peek at the adventure that awaits you on Instagram @lifeatholidu

(Junior) Customer Service Manager (German and English speaking) (f/m/d)

Description

You will consult our German and English customers via phone, e-mail & Whats App and help them find their dream vacation rental.

You will support our customers in the booking process, with cancellations and rebookings.

You will communicate with our partners to provide the best customer service possible and solve all of our customers’ challenges.

You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Bookiply product every day.

You will play an active part in finding ways to continuously improve our customer satisfaction score.

You will intensively cooperate with Product, Sales and Account Management for developing guest / homeowner experience.

Responsibilities

Fluency in German and English.

Friendly team work oriented personality and strong communication skills.

Customer focused mindset with good problem solving skills.

First experiences in customer service, in the hotel industry or as a sales representative are a plus.

Willingness to work one weekend a month (with balance days during the week or additional holidays).

Hard Skills

Soft Skills

We offer

Have an impact on the millions of people using our product every month.

Grow with responsibility from day 1 and develop yourself further through regular feedback, workshops and knowledge exchange.

Use your personal development budget and 2 extra days off to enhance your professional skills by visiting conferences, buying books, attending courses and more.

Connect and have fun with international, diverse and yet like-minded people at work, regular events and weekly office days with your team.

Get to know the world with our flexible home office policy and the opportunity to work from other local offices.

Get in shape with a premium gym membership for a discounted rate.

Go travelling for 28 vacation days + 13 public holidays in Bavaria with interesting discounts on our Bookiply properties.

Get a sneak peek at the adventure that awaits you on Instagram @lifeatholidu