Full time opportunity has become available for a talented Bilingual Bookings Coordinator to join Premium Linguistic based in Birmingham.You will join a busy and fast paced environment delivering outstanding Customer Service to high profile Public and Private Sector clients. The Interpreting Department is dedicated to delivering both face-to-face and Telephone Interpreting services across more than 500 clients.

Due to expansion we are currently looking for Bilingual Booking Coordinators/Customer Service Advisers to assist in continuing to expand an already successful booking team. Reporting to the Bookings Team Leader, we require an able multitasker to join our team and the ideal applicant must be a dynamic individual who can work under pressure, is a great communicator and takes pride completing their work to a high standard.

• Booking interpreters on to jobs

• Calling clients – showing great telephone etiquette and customer care

• Ensuring an interpreter is present for every booking

• Build rapport with clients and interpreters

• Prioritising tasks – showing organisation and flexibility

• Quickly and efficiently managing incoming and outgoing calls and emails

• Call centre experience is preferred but not mandatory.

Handling all booking enquiries placed onto the system

Handling all aspects of client queries

Effectively dealing with customer dissatisfaction and record all service complaints

Providing excellent customer service to all in bound callers

Providing real-time customer care to clients and linguist

Maintaining effective communication channels with suppliers and develop positive supplier relationships

Handling all aspects of client and linguist queries relating to interpreting, invoicing and portals

Key Knowledge skills and experience required:Essential requirements

Customer Service experience, ideally gained within a Contact Centre environment

Attention to detail

Time Management

Excellent telephone manner

IT literate with Microsoft Office

Good data entry/keyboard skills

Ability to work to KPI’s

Adaptable and able to manage change

Problem solving skills

If you think you match the description and can bring enthusiasm, tenacity and a professional approach to work, then apply today!

Applicants must be UK residents only.