Our restaurant technology products and commercial services provide our portfolio of +100,000 restaurant and grocery partners globally a path to long term growth: an important part of our mission to become the definitive food company.

You will join the localisation team as a Senior Localisation Manager to contribute to the growth of our consumer, partners and/or rider products. Localisation plays a necessary part at Deliveroo: we are responsible for making our product application relevant to our users in our non-English speaking markets. If you love languages and food, then this job is for you!

Localisation is part of the Experience team, working with our Product Designers, Content Designers and Researchers to localise our app into 8 languages. You will also work with multiple teams across the business to support the localisation of our marketing materials.

• Oversee the entire life-cycle of multiple localisation projects.
• Manage all the project phases and predict the lifespan of all the stages of the project.
• Work with Product and Content teams to localise the app and website.
• Identify opportunities to improve localisation and internationalisation processes and localised content within the website and app
• Work with the Product Design and Content team to create guidelines and best practices for designing multi-language user experiences.
• Identify and analyse technical updates required to localise content on existing channels.
• Define internationalisation best practices and support engineers with implementation and enablement.
  
  

Leadership

• Develop and maintain relationships with the Experience team, and guide them through localisation and local market cultural challenges.
• Develop and maintain excellent relationships with stakeholders across the business – in particular Marketing, Product, Operations and Sales.
• Educate important partners and the business on the importance of localisation, main challenges and ways to collaborate; define localisation best practices and assure adherence.
• Communicate with localisation specialists, language leads and local teams to ensure cross-team collaboration.
  
  

Team culture

• Contribute to the improvement of existing localisation processes and workflows to reduce effort and friction for stakeholders.
• Play an active role, together with the other Localisation Managers in the team, in building and growing the localisation discipline.
  
  

Requirements:

• 4+ years of experience working with a versatile team to localise outstanding content across a variety of platforms, apps and products.
• Understanding of the challenges involved in software localisation, marketing adaptation, and stakeholder management.
• Data-driven approach to localisation.
• Research and make recommendations based on findings.
• An excellent understanding of localisation and cultural differences.
• Experience with TMS and CAT tools (e.g. Memsource, Phrase, Smartling…).