The company seeks to hire a Customer Care Associate. The role will support TerraCycle’s customer care and public drop off network primarily for the French-speaking markets but also support across other European markets including the UK. Native French Speaker (or equivalent) with excellent communication and writing skills in French & English. The ability to speak another European language would be beneficial but not essential.

• Handle TerraCycle Customer Care via telephone and email in a fast-paced environment
• Supporting the development of standard responses and procedures to facilitate the management of customer service in all required European languages
• Supporting our B2B clients through dedicated channels.
• Seeking the necessary language support from colleagues in other departments as required
• Managing TerraCycle’s public drop off location network
• Updating the public drop off location maps
• Facilitating the growth and success of the Public Drop off Location Network
• Supporting the Public Drop off Location Network through various administrative tasks including scheduling shipments and accurate record maintenance.
• Proactive outreach to potential new locations
• Growing the number of public drop off locations where budget allows/developing the geographic spread where required via proactive outreach
• Work with the marketing team to develop editable resources to help public location administrators grow their collections (e.g. letters, guides, posters, videos etc)
• From time to time supporting TerraCycle operations and administrative tasks
• Working with the rest of the company to ensure that other departments are aware of the challenges that people face when using our service.
• Support other business functions as required, in particular where it pertains to specific language skills, this may include:

• Marketing and communications translations
• Public Relations
• Operations and Supply Chain

Requirements

• Professional experience providing exceptional customer service via telephone and email
• Fluent in French and English
• Strong attention to detail and problem-solving skills
• An ability to be flexible and able to multi-task throughout the working day
• Strong interpersonal, verbal & written communication skills
• Ability to adapt and thrive in a dynamic business environment
• Ability to develop innovative & creative solutions with a proactive mindset
• Excellent organizational, time management, and prioritization skills

Desired But Not Essential

• Ability to speak another European language
• A demonstrated interest or experience in sustainable/green business