Our team believes that the world becomes ever-more connected and interdependent. Our mission is to speed up the pace at which that happens, building the best platform for Connected Translation. We place powerful software into the hands of the millions of people working to globalize their own industries, plug them into our global supply network, and enable continuous delivery of multilingual content.

Mission

Your mission is to fully leverage our unique all-in-one platform offering and its distribution model to drive a 10x revenue growth in 24 months. You will need to partner with the CEO, COO and the Product Leads, upgrade and lead GTM teams (sales, customer success and support) to the overall funnel performance by an order of magnitude.

• Align the account management processes to the GTM strategy to successfully onboard, expand consumption, retain and reduce churn among our customers
• Focus the Account Management team’s efforts to successfully drive customer consumption across various departments within the customer base, achieve high levels of customer satisfaction through successful project delivery that result in reduced churn and expansion revenue
• Build and manage teams of A+ players in customer success and service across different regions and time zones
• Take ownership of the customer facing motion, but work cross functionally with teams in Marketing, Sales, Support and Product to drive a customer centric team

Requirements

• Outstanding achievement as a customer success/account management leader for a b2b SaaS or marketplace platforms with experience in product-led and sales-driven funnels
• Proven ability to hire and grow strong leaders
• Ability to understand our product vision and platform functionality in depth. We are building an enterprise gateway marketplace that combines in one platform powerful workflow software automating localization with a network of global suppliers and industry-tailored fintech
• Exceptional commitment to evidence and data informed decision making
• Exceptional communication skills to interact with colleagues, customers, and partners
• Be the voice of the customer within the organization
• Native English, knowledge of other languages will be a plus as our users are literally everywhere
• Entrepreneurial and growth-oriented mindset
• Aggressive drive for business growth and high tolerance for uncertainty and risk
• Integrity, full commitment and strong sense of ownership
• Readiness to work in a highly intense startup environment, requiring extreme focus, a sense of urgency, and persistence to break through
• Openness to feedback and alternative opinions and ideas
• Comfortable working with remote teams across time zones
• Easy-going personality, high tolerance to cultural differences