Coordinator, Customer Order Management with Dutch
- Telecommunication, Call Centre, Customer Service Jobs
Description
We are now looking for a Coordinator, Customer Order Management with Dutch to join our Customer Service Team.
Selected person will be managing Order-to-Cash process through order fulfillment and billing; contacting customers via different communication channels; ensuring the deliveries and customer requirements are properly dealt with; handling complaints and resolving issues; cooperating with internal and external stakeholders; ensuring that the process is followed according to internal SLAs and KPIs.
Kemira’s Business Service Center in Gdańsk, Poland is a multifunction service center with customer service, procurement, finance and administration and IT operations. It is a dynamic and multicultural center that values openness, cooperation and partnership. Position to be located in Gdansk.
Responsibilities
What You Can Expect From Us
- stable job in international organization
- possibility to grow within company’s structures
- high company standards and culture
- friendly, international atmosphere
What You’ll Bring To The Team
- position requires fluent English
- SAP knowledge would be an asset
- additional language would be an asset
- at least 1 year of functional experience in order management or customer service
- good practical knowledge of MS Office tools
- very good communication and interpersonal skills
Hard Skills
- Microsoft Office
- Advanced language knowledge
Soft Skills
- Communication
- Time management
