Requirements:

• Bachelor's or Master's degree
• 3+ Years of experience in consumer insight, research and customer analytics
• Strong logical thinking, mathematical and statistical analysis, with knowledge of statistical techniques (multivariate data analysis, predictive modelling) preferred
• Logical mind with strong business sense and able to analyze and consolidate data from various sources
• Highly motivated self-starter with an entrepreneurial spirit
• Ability to drive projects from ideation through execution
• Ability to understand customer data and communicate it in a concise and relevant way to various stakeholders
• Excellent communications skills, competent to present and share research findings to key stakeholders and senior management
• Fluency in English. Fluency in Mandarin Chinese is a big plus.

Plus:

• Passion for languages with language skills in addition to required English
• ​Experience in high tech, software development, education technology industries
• ​Experience in growing and scaling company growth or start up team experience
• ​Experience in companies with global / regional presence with multiple offices across different countries

• Build research and insight capability for the company
• Extract, visualize and analyze both internal and external customer data to understand customer behavior and business KPIs in order to drive performance 
• Work closely with stakeholders across the business (Marketing, Product, Teacher, and Tech teams) to incorporate insight and propose actionable opportunities
• Conduct qualitative and quantitative research not only with internal users but also non-italki users to better understand user behavior
• Translate business issues into clearly defined market research objectives, and to provide insights and solutions for the issues
• Leverage on market data and insights to support management in decision making and to facilitate marketing team to deliver a marketing campaign
• Partner with agencies to design surveys targeting non-italki users and teachers
• Be the owner of all market research projects, from planning to design conceptualization to developing insights
• Assist cross-functional & regional teams as needed