Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. To enable us to do this we have offices across the UK, Europe, America and Australia filled with passionate beauty fanatics who are committed to delivering rapid growth in this exciting industry. We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 Online.

Skills & Abilities:

Strong experience in CRM/Digital Marketing (Email, SMS, Push Notifications/App Lead Gen/Referral Schemes)

A proven track record of building and delivering successful digital & CRM marketing plans in high-growth online businesses

Background in customer acquisition, re-engagement and retention strategies

Ability to manage and grow talent within the team

Experience of working to KPI's and CRM metrics

Able to give clarity, direction as well as problem solve

Able to prioritise, structure work and effectively manage time

Good project management and negotiation skills

Advantage: Previous experience/interest within the beauty industry

• CRM
• CRM Executive
• Email Marketing
• Marketing
• eCRM
• eCRM Executive
• email

Plan and manage Global CRM strategy for all beauty sites alongside the Head of CRM, supporting all territories to adopt, localise and activate in-market activations

Create engaging comms with customers through a consistent and relevant programme of communication through - Email, SMS, Push Notifications & Referral Schemes

Retain, reward and reactivate customers through developing an effective CRM function

Constantly evolve campaigns based on testing strategies, performance indicators and audience insight to ensure we're getting the most out of our databases at every opportunity.

Explore current automated journeys, mapping and analyse touch-points to drive scale and efficiency

Ensuring a seamless customer experience from acquisition through to retention in order to maximise life time value

Champion and drive through necessary CRM changes ensuring full buy in from relevant stakeholders

Find continuous methods to grow global databases' (email, mobile SMS, lead gen)

Implement strategies to reduce churn, improve customer loyalty and retention across all territories

Working closely with the analytics team on measuring the effectiveness of all campaigns, constantly looking to improve ROI